Returns & Exchanges

We handle exchanges and returns case by case

There is no automatic return window and no guaranteed outcome. Every exchange or return request is reviewed individually by a real person, and the decision depends on the item, its condition, how long it has been since your order was delivered, and the reason for the request. Email us first — please do not ship anything back before you hear from us, because we cannot process items that arrive without an approved request.

How to start a request

Step 1 — Email us. Write to shop@danceapparel.info with your order number, the item or items involved, and what you need — a different size, a different color, or a return — along with the reason.

Step 2 — We review and reply. We look at when the order was delivered, the reason for the request, and whether the item can be resold. We answer every request by email with our decision and the next steps.

Step 3 — If approved, send the item back as directed. Once the item arrives and passes inspection, we complete the exchange or issue the refund to your original payment method.

What we consider

Timing. Contact us as soon as you can — the sooner after delivery, the easier a request is to approve.

Reason. A wrong size or color is a common, easy exchange. Changed-your-mind requests are reviewed too, but approval is not guaranteed.

Condition. These rules are firm and apply to every case: items must be unworn and unwashed, in the original packaging with tags attached, and apparel must have been tried on over underwear. Opened hosiery — including tights — and worn items cannot be accepted back, for hygiene reasons, with no exceptions.

Shipping costs

Exchange and return shipping is paid by the customer unless it was prepaid, or unless the reason is our mistake. If we sent the wrong item, or your item arrived damaged or defective, tell us right away — a photo helps — and we will make it right at no cost to you.

Price-Check Promise codes

If an item from an order is exchanged or returned, any Price-Check Promise code issued for that order is void. If a refund is issued on an order where a code was used, the code's value is deducted from the refund.

What cannot be exchanged or returned

Some items are final once they leave us, for hygiene and fit reasons. These cannot be exchanged or returned in any case:

• Tights and hosiery that have been opened or tried on
• Undergarments — including dance belts and briefs — once opened
• Shoes with worn, scuffed, or marked soles — please try shoes on a clean, soft surface until you are sure of the fit
• Items marked "final sale" at the time of purchase
• Pointe shoes that have been sewn, worn, or danced in

Questions before you order — sizing, color, anything — email shop@danceapparel.info and we are glad to help you get it right the first time.

Free and surprise gifts

A gift included free with your order has no cash value and cannot be returned or exchanged on its own. If you return or exchange the order it came with, the gift's retail value will be deducted from your refund — unless the gift comes back with your return unused and unopened, in which case nothing is deducted.