Refund policy

We handle exchanges and returns case by case. There is no automatic return window and no guaranteed outcome. Every request is reviewed individually, and the decision depends on the item, its condition, how long it has been since your order was delivered, and the reason for the request.

To start a request, email shop@danceapparel.info with your order number, the item or items involved, and what you need — a different size, a different color, or a return — along with the reason. Please do not ship anything back before you hear from us; we cannot process items that arrive without an approved request. We answer every request by email with our decision and the next steps. If your request is approved, send the item back as directed; once it arrives and passes inspection, we complete the exchange or issue the refund to your original payment method.

The condition rules are firm and apply to every case: items must be unworn and unwashed, in the original packaging with tags attached, and apparel must have been tried on over underwear. Opened hosiery, including tights, and worn items cannot be accepted back, for hygiene reasons, with no exceptions.

Some items cannot be exchanged or returned in any case: tights and hosiery that have been opened or tried on; undergarments, including dance belts and briefs, once opened; shoes with worn, scuffed, or marked soles; pointe shoes that have been sewn, worn, or danced in; and items marked final sale at the time of purchase.

Exchange and return shipping is paid by the customer unless it was prepaid, or unless the reason is our mistake. If we sent the wrong item, or your item arrived damaged or defective, contact us right away and we will make it right at no cost to you.

If an item from an order is exchanged or returned, any Price-Check Promise code issued for that order is void. If a refund is issued on an order where a code was used, the code's value is deducted from the refund.